Technical support
The SiPD Services Inc. take customer service to heart. This is why the technical support team offers level 2 service to assist you with your requests, regardless of their level of complexity. The support team is composed of certified analysts and architects who have participated in various implementation projects and is also supported by Acumatica.
The Support Call Center, certified by Acumatica for using the best support practices and recipient of an Acumatica Award for Best Service Delivery in the World, is not only limited to Acumatica software.
In fact, the Acumatica software can be complemented and connected with other softwares provided by an ecosystem of independent solution developers (“ISVs – Independent Software Vendors”) depending on your company’s needs and business processes. SiPD aims to be a one-stop service and, therefore, offers support when multiple parties need to be involved, even down to the IT and network equipment that surrounds your Acumatica software.
If needed, we are surrounded and can refer you to specialized resources. We also offer contracts from our partners for more in-depth assistance.
Integrity, being one of our core values, we offer transparency in support by providing a customer portal from which the activities carried out are collected and summarized in a PDF report sent regularly.
Finally, we are proud of our customer satisfaction, which is systematically monitored, as well as compliance with contractual response times.
Highlights of this Tier 2 technical support offering include:
- Proven Expertise: The Level 2 team is comprised of seasoned professionals with in-depth knowledge of the Acumatica product line. They are equipped to solve a variety of technical problems and renowned for developing innovative solutions.
- Flexible Contact Options: SiPD Services understand the importance of providing a variety of means of communication. Users have the option of contacting the team by email, portal, or phone, depending on their preferences.
- Efficient resolution: The priority of the technical support team is to resolve issues quickly and efficiently on the first contact. By providing detailed information about the situation, the team can offer suitable and faster solutions.
